Privacy Policy

1. About this policy and who we are

Airdrie Garage Door Repair ("we", "us", "our") operates the website located at https://airdriegaragedoorrepair.ca (the "Site"). This Site is an independent marketing and referral platform operated for the purpose of connecting homeowners in Airdrie, Alberta with qualified, independent, locally licensed garage door service providers ("Service Providers"). We do not directly perform garage door repairs, installations, or maintenance.

This privacy policy describes what personal information we collect through the Site, the purposes for which it is collected and used, with whom it may be shared, how it is stored and protected, how long it is retained, and your rights under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

We are committed to protecting your privacy and handling your personal information in accordance with applicable Canadian federal and provincial privacy legislation. We encourage you to read this policy carefully before submitting any personal information through the Site.

2. Information we collect

2.1 Information you provide directly

When you submit our callback request form, we collect the following personal information:

• Your name — used to identify you when the Service Provider contacts you.
• Your phone number — used to return your call and arrange a service appointment.

2.2 Information collected automatically

In addition to information you provide directly, the following is collected automatically when you submit the form:

• Source page — which page of the Site you submitted the form from (e.g., the spring repair page). This helps us understand which services are in demand and improve the Site accordingly.
• Submission timestamp — the date and time your request was submitted, recorded in Coordinated Universal Time (UTC).

2.3 Information we do not collect

We do not collect email addresses, home addresses, payment or financial information, government identification numbers, or precise geolocation data through the Site. We do not use cookies for analytics, tracking, or advertising on the public-facing pages of the Site. The only cookie set by the Site is a strictly necessary session cookie used for our internal administration area, which is not set for or accessible to regular visitors.

3. How we use your information

Your personal information is used solely for the following purposes:

1. Arranging your callback — to contact you by phone to discuss your garage door repair needs and coordinate a service appointment.
2. Referral to a Service Provider — to share your name and phone number with an independent, qualified local garage door Service Provider who will contact you to arrange and perform the requested service. Pricing, scheduling, and all aspects of service delivery are determined solely by the Service Provider, not by us.
3. Internal administration — to manage and track service requests within our secure administration system for quality assurance and operational purposes.

We do not use your personal information for marketing, promotional communications, behavioural profiling, automated decision-making, or any purpose unrelated to arranging the garage door service you requested. We do not sell, rent, lease, or trade your personal information to any third party for their own marketing or commercial purposes.

4. Consent

4.1 How consent is obtained

Before your callback request form can be submitted, you are required to actively confirm your consent by checking a mandatory consent checkbox. By checking this box and submitting the form, you expressly consent to:

• The collection of your name and phone number for the purposes described in this policy.
• The sharing of your name and phone number with an independent, local garage door Service Provider to arrange your callback and service appointment.
• The terms set out in our Terms of Service.

4.2 Withdrawing consent

You may withdraw your consent at any time by contacting us using the details provided in Section 11 below. Upon receiving your withdrawal request, we will promptly delete your personal information from our systems and notify any Service Provider to whom your information was disclosed. Please note that withdrawing consent means we will no longer be able to arrange a callback or service on your behalf, and it does not affect the lawfulness of any processing carried out before your withdrawal.

5. Third-party disclosure

Your name and phone number may be disclosed to an independent, licensed garage door Service Provider operating in Airdrie, Alberta, for the sole purpose of contacting you to arrange and perform the service you requested. This Service Provider operates independently of Airdrie Garage Door Repair and is solely responsible for the services they provide, including pricing, quality, and any warranties offered.

Beyond this disclosure to the Service Provider, your personal information is not shared with any other third party except where required or permitted by law, including but not limited to:

• Compliance with a court order, subpoena, or other legal process.
• Co-operation with law enforcement or a regulatory authority exercising lawful authority.
• Protection of the rights, property, or safety of Airdrie Garage Door Repair, our users, or the public.

6. Data storage, security, and cross-border processing

6.1 Where your data is stored

Your personal information is stored in an encrypted database hosted on Cloudflare's global infrastructure (Cloudflare D1). Cloudflare operates data centres in multiple countries, which means your information may be processed or stored outside of Canada, including in the United States and other jurisdictions.

By submitting your information through the Site, you acknowledge and consent to this cross-border processing. Cloudflare maintains industry-standard security certifications and practices, including SOC 2 Type II compliance. For more information about Cloudflare's data handling practices, you may review Cloudflare's Privacy Policy.

6.2 Security measures

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit via HTTPS/TLS.
• Encrypted database storage.
• Restricted access to the administration panel through password-based authentication with cryptographic password hashing (PBKDF2-SHA256, 100,000 iterations).
• Secure, HttpOnly, SameSite=Strict session cookies for administrative access.
• Rate-limited login attempts to mitigate brute-force attacks.
• CSRF (Cross-Site Request Forgery) protection on all form submissions.
• Honeypot fields to detect and reject automated spam submissions.

While we take reasonable precautions to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining safeguards that are appropriate to the sensitivity of the information we collect.

7. Data retention

Callback request data — including your name, phone number, source page, and submission timestamp — is retained for a maximum of 12 months from the date of submission. After this period, your personal information is permanently deleted from our systems.

You may request earlier deletion of your personal information at any time by contacting us (see Section 11). We will process deletion requests within 30 days.

8. Your rights under PIPEDA and Alberta PIPA

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA), you have the following rights with respect to your personal information:

• Right of access — You may request a copy of the personal information we hold about you. We will provide this information within 30 days of receiving your request, subject to limited exceptions permitted by law.
• Right of correction — If any personal information we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right of deletion — You may request that we delete your personal information from our systems. We will comply with such requests subject to any legal obligations that may require us to retain certain information.
• Right to withdraw consent — You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.
• Right to complain — You have the right to file a complaint with the relevant privacy commissioner if you believe your privacy rights have been violated (see Section 9).

To exercise any of these rights, contact us using the details provided in Section 11. We may require you to verify your identity before processing your request to protect your personal information from unauthorised access.

9. Complaints

If you have a concern about our handling of your personal information, we encourage you to contact us directly first so that we may attempt to resolve the matter. If we are unable to resolve your concern to your satisfaction, you have the right to file a complaint with the following regulatory authorities:

• Office of the Information and Privacy Commissioner of Alberta (OIPC)
  Phone: (780) 422-6860 | Toll-free: 1-888-878-4044
  Website: oipc.ab.ca
• Office of the Privacy Commissioner of Canada (OPC)
  Phone: 1-800-282-1376
  Website: priv.gc.ca

10. Changes to this policy

We reserve the right to update or modify this privacy policy at any time. The "last updated" date at the top of this page reflects the most recent revision. Material changes will be posted on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Your continued use of the Site after any changes to this policy constitutes your acceptance of the revised policy.

11. Contact us

For privacy-related inquiries, access requests, correction requests, deletion requests, or to withdraw your consent, please contact us at:

Airdrie Garage Door Repair
Phone: (403) 431-8228
Email: [email protected]
Serving Airdrie, Alberta, Canada

We will acknowledge receipt of your inquiry and respond within 30 days, as required by PIPEDA and PIPA.